At IQOS our primary concern is to always provide you with the best experience regarding our products. If you have purchased a device on iqos.com that you are not satisfied with and wish to return it, you can request a refund within 14 calendar days from the date the product receipt was issued. Once we receive the returned device, we will process the refund through a bank transfer to the account number that you indicate. If you purchased the device through another provider, we recommend that you check the refund policy with the retailer or go to the point of sale where you purchased it for more information.

The reimbursenment will be issued via a bank transfer to the account number that you indicate at the moment of your call. We can hold back the reimbursement until we get the products back or once you have send a return proof, whichever condition happens first.

IQOS kits have 3 year warranty for devices purchased from January 1, 2022.

For refunds, please allow a few days for your bank to process funds.